Vets4Pets Birstall

- Several recent reviewers describe the team as kind, calm and empathetic, including support over the phone and in person during upsetting situations. - There is repeated praise for the way anxious pets are handled, with staff taking time to examine nervous dogs and cats gently rather than rushing them. - Some reviews also highlight clear explanations during consultations, including step-by-step discussion during an examination and detailed blood result explanations.

Vets4Pets Birstall is part of the Vets4Pets group and operates as a 24/7 hospital, with on-site staff at all times and routine appointments stated as available from 9am to 8pm. The practice lists a broad range of diagnostic, surgical and hospital facilities, including CT, endoscopy, laparoscopy, cardiology testing and an in-house laboratory, along with separate cat facilities. Recent feedback is mostly positive about compassionate care, especially for anxious pets and distressed owners, although a small number of reviews raise serious concerns about communication and charges during urgent cases.

Services

•24/7 and routine care: The clinic states it is never closed, with emergency care available around the clock and routine appointments during the day and evening.
•Diagnostics and testing: Listed facilities include CT scanning, ultrasound, digital X-ray, dental X-ray, ECG, echocardiography, blood pressure monitoring, Tonopen eye pressure testing, and an in-house lab for haematology, biochemistry and electrolyte testing.
•Surgery and procedures: The practice lists orthopaedic surgery including cruciate work and fracture repair, soft tissue surgery, laparoscopy, endoscopy, dentistry, airway surgery, ear surgery and anaesthesia.
•Referral and more complex care: Behavioural referrals, internal medicine referrals, oncology and chemotherapy are all listed, alongside hospital features such as a ward, isolation unit, oxygen chamber and blood transfusion capability.
•Routine and preventive services: Microchipping, nurse clinics, weight clinics, nutritional advice, prescriptions, health plans, pet passports or animal health certificates, and Groom Room services are all mentioned.
•Pets seen and facilities: Dogs, cats, rabbits and small mammals are listed. The clinic also says it has a separate cat consult room plus separate cat and dog waiting areas and wards.
•Recent care examples from reviews: Recent reviewers describe patient handling of very nervous dogs, gentle examination of anxious cats, and clear explanation of blood test results with a follow-up care plan.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Review feedback on cost is mixed: some recent comments focus entirely on the care received, while a small number raise concerns about unclear charges or payment being discussed heavily during stressful treatment decisions.

People

•Esther: Repeatedly praised for helping a very nervous dog feel more comfortable, including sitting on the floor and letting him approach in his own time.
•Laura (reception): Mentioned warmly for her interactions with the same nervous dog.
•Amy: Also praised for calm, positive handling.
•Anna: Thanked by name for thoroughly explaining blood test results and helping set out a follow-up care plan.

Reviews

Vets4Pets Birstall has a 4.5/5 Google rating from 894 reviews.

•Several recent reviewers describe the team as kind, calm and empathetic, including support over the phone and in person during upsetting situations.
•There is repeated praise for the way anxious pets are handled, with staff taking time to examine nervous dogs and cats gently rather than rushing them.
•Some reviews also highlight clear explanations during consultations, including step-by-step discussion during an examination and detailed blood result explanations.
•A small number of recent negative reviews raise serious concerns about inconsistent advice, poor communication in urgent cases, and unexpected or insufficiently explained charges.

Reviews for Vets4Pets Birstall

Note: Showing the 9 most recent Google reviews out of 894 we track in total. Recent reviews may not be representative of overall sentiment.

Olivia

2 months ago

I’m not sure who I spoke to on the phone on Tuesday night but she was absolutely wonderful, calming me when I was upset my cat had her tail stuck in the door and speaking with kind words. Once I arrived at the vets, I was seen by a lovely lady (who I did not get the name of) but she was absolutely amazing also, treating both me and my cat with care even though she is an absolute terror when she is at the vets and refuses to let them near her. She walked me through the steps she was taking to try and examine her and what she advised after, both her and the lady I spoke with via the phone are absolutely fabulous and deserve nothing but positive feedback from me !

Paige Hancock

Amazing caring staff after I lost our cat, so friendly and caring I couldn’t have had a better experience whilst my heart was distraught. I would recommend this vets over and over again. It feels like they shared your emotions and was so empathetic. Thank you so much from the bottom of my heart you made the experience so smooth and handled the rest whilst we were heartbroken.

Hannah Lofthouse

I am extremely disappointed with the service we received from this veterinary practice. We were told that our cat needed his tail amputated, which caused us a great deal of distress. However, this turned out to be completely unnecessary — his tail healed fully within just two weeks without amputation. Being told such a drastic procedure was required when it clearly was not is deeply concerning. On top of this, we were charged over £700 initially, plus another £100, and then an additional £100 was added when we collected him, with no clear explanation other than “medication.” This extra charge was not discussed or agreed beforehand, leaving us feeling misled and taken advantage of at an already stressful time. There was a lack of transparency around both the diagnosis and the costs, and we have lost trust in the advice given by this practice. I would urge other pet owners to ask detailed questions and seek a second opinion before agreeing to major procedures here.

Gillian Hardwick

Treated my cat with patience and understanding while investigating a problem recently massive thank you to Anna who explained all her blood work results to me thoroughly and we now have a follow up care plan in place for the future thank you once again great work everyone

Chella Green

4 months ago

Steph Paige

If I could give less than one star I would. I took my baby (6 year old frenchie) to this vets over 2 days. I was getting mixed answers all of the time even though they could see how quickly my baby girl was deteriorating. At the beginning of the last appointment I was told “I’m happy for you to take her home” I told them that couldn’t happen as my baby could barely breathe after hours of being there my baby crashed and had to go on a ventilator but before my baby crashed they told me that if she happens to crash that they would call me to make full payment before intervening! I had to say to get me a form to fill out to interview so that if needs be they can intervene immediately and they still kept making the payment the forefront of conversation. I have money for my babies no matter what they need but the fact they were happy to let my baby crash and not do anything about it until I lined their pockets is absolutely disgusting!! Putting pets first is a complete and utter LIE. I have used vets4pets for over 7 years now but birstall is appalling and I will NEVER use this vets ever again. The main vet who saw my baby even laughed about my baby needing a tube in her throat when she then told me she could choke if it got blocked which she followed with a giggle. Then told me with boas surgery she would only have 30% chance of making it the when I questioned more as I was desperate to give my baby the best chance she upped it to 70% at this point I knew they were trying to get as much money as they could out of me even when every option they gave me would lead to a life of suffering for my baby girl. Even when I’m sat there heartbroken could barely breath from crying every other word was about payment. I never leave reviews but my baby was treated as an object that they could get money from and my baby is way too special to EVER be disrespected in that way. I hope you’re able to sleep soundly at night knowing that you put money over morals and that pets to you are just a money making scheme no thought or care at all!

Beverley Brown

We have a dog, Freddie who is very nervous which on occasions can come across as aggression. Esther, for the last few visits has been extremely kind to Fred, sitting on the floor with him and allowing him to do things in his own time. It has made the world of difference to our visits and I can’t thank her enough. Outstanding care. Also a shout out to Laura on reception and Amy who have been equally as fantastic in their interactions with Fred.

Mary Law

5 months ago

Great vet care

April Jackson

Friendly staff throughout the building, they all just loved our staff and she loved them even though she is so scared of the vets.