Ashfield Veterinary Group - Wibsey

Ashfield Veterinary Group – Wibsey is part of the Ashfield Veterinary Group and is listed as a veterinary nurse training facility. Reviews describe a practice handling routine care (vaccinations/health checks), dentistry (including dental surgery), and cases needing repeated testing/diagnostics.

Decision-relevant points owners mention

• •Dental surgery for a cat is described in one recent review, with the vet explaining options and the team supporting follow-up routine check-ups.
• •Several reviewers raise concerns about value and transparency: repeated tests without a correct diagnosis in one case, and complaints about being “all about money”.
• •There are conflicting reports about the “Healthy Pet Club”: one owner says it helped reduce costs, while others say it’s expensive and/or didn’t include what they expected.
• •A small number of recent reviews describe serious negative outcomes and breakdowns in communication (e.g., difficulty speaking to someone about problems).

Services

Services mentioned in the information provided and/or in reviews include

• •Vaccinations and puppy “first injections”
• •General health checks / routine check-ups (including nurse-led check-ups mentioned)
• •Dentistry, including dental surgery for cats
• •Diagnostic testing (owners describe multiple “tests” being run for an undiagnosed condition)
• •Parasite treatment requests are referenced (flea/worming was asked for in one review but the owner says it wasn’t provided)

People

No individual staff names are mentioned in the materials provided. Roles and behaviours described in reviews include

• •Vets: One owner says the vet explained a cat’s dental surgery clearly and focused on what was best for the pet. Other owners describe loss of trust after experiences involving repeated tests without a correct diagnosis, and one reported a severe adverse outcome after an operation on a senior dog.
• •Nurses: Mentioned positively for routine check-ups, being reassuring and helpful.
• •Reception team: One review praises them for explaining medication and helping rearrange appointments; another review complains that when they tried to speak to someone about problems, it was difficult to do so.

Reviews

Google rating: 4.0 stars from 137 reviews. “”

• •Strong split in experiences: one recent 5-star review describes clear explanations around dental surgery, supportive nurse check-ups, and helpful reception staff; several recent 1-star reviews allege poor communication and poor value.
• •Cost/value concerns: multiple reviewers describe feeling “ripped off” or pushed into numerous tests without results; another says a plan (Healthy Pet Club) reduced their bill.
• •Disagreement about the Healthy Pet Club: one owner found it helpful for lowering costs, while others say it was expensive and/or didn’t include what they believed it covered.
• •Concerns about clinical outcomes: one reviewer reports a senior dog died shortly after an operation; another says a different practice later diagnosed what this one did not.