Gatehouse Veterinary Hospital

Gatehouse Veterinary Hospital is an RCVS-accredited veterinary hospital offering routine consultations plus in-house orthopaedic services and care for exotic pets. The clinic also advertises structured preventative care options (including a Pet Health Club® Plus plan where consultations are included) and payment by Klarna for spreading vet bills. Pricing is sometimes highlighted on the website (e.g., wellness screening at £60; a six‑month healthy pet check at £24.99).

Recent reviews are mixed: alongside strong praise for a practitioner named Laura, there are also serious complaints alleging poor handling/communication around a cat’s deterioration after an injection, a rude response during a stray-kitten query/referral, and a separate complaint about being quoted one price and charged another for euthanasia.

Services

From the clinic website and provided clinic data, the following are explicitly mentioned

• •Consultations
• •Specialist orthopaedic services available in-house
• •Exotic pet services (exotic pets specifically mentioned)
• •Pet health checks, including a “six‑month healthy pet check”
• •Wellness screening
• •Veterinary Nurse Training facility (noted in the provided clinic data)
• •Emergency veterinary services (24/7 or extended hours) (noted in the provided clinic data; no further details provided)

Pricing

Explicit prices and offers shown in the available information

• •Wellness screening: £60
• •Six-month healthy pet check: £24.99
• •Pet Health Club® Plus: consultations included (no plan price stated)
• •Registered clients: 10% off “trusted pet travel with PetAir” (offer stated; no further pricing provided)

Pricing concerns raised in reviews (not clinic-set pricing details, but owners’ experiences)

• •One reviewer reports being asked to pay a £600 bill after their cat died (they dispute the care provided).
• •One reviewer describes being quoted £55 for euthanasia (without consultation) and then being charged £85.

People

• •Laura (practitioner): One reviewer specifically names Laura and describes her as “the best person to look after your animals,” without giving clinical detail about what she did, but presenting strong personal confidence in her care.

Reviews

Google rating: 4.5 stars from 500 reviews. “”

• •A severe complaint alleging negligence and poor communication: a reviewer reports their cat received an injection despite staff saying they didn’t know what was wrong, they were not allowed to be present, the cat deteriorated after being sent home, and they felt the pet was left unattended on return; they also state they weren’t given a clear explanation of the death.
• •Concerns about tone/attitude during an initial enquiry: one reviewer says they were spoken to rudely when seeking advice after finding a stray kitten and being referred elsewhere.
• •Pricing/quote mismatch: one reviewer describes being quoted one fee for euthanasia and then charged a higher amount when paying.
• •Positive individual staff feedback: one reviewer singles out “Laura” as exceptionally good (without additional specifics).