The Avenue Veterinary Group

The Avenue Veterinary Group is a long-established practice (the website says it has been caring for pets and owners for over 50 years). Based on recent reviews, it appears set up mainly for routine, day-to-day care and standard appointments—owners mention straightforward scheduling and generally positive consult experiences. However, one recent reviewer reports a serious concern about telephone triage and urgency handling for a collapsing cat, describing appointment offers ranging from the same day mid-afternoon to the following day, which they felt was not appropriate for the situation. Ownership (independent vs corporate group) isn’t stated in the information provided.

Concrete points mentioned by owners

• •Appointment arranging is described as easy (“sort appointments out”).
• •Consults are described as thorough and friendly, with pets put at ease.
• •A “new vet” is mentioned as being friendly and genuinely interested, but not full time.
• •One account alleges poor emergency triage/urgency response over the phone.

Services

• •General veterinary appointments and “day-to-day non-emergency health care” are explicitly referenced in a review.
• •No specific procedures (e.g., vaccinations, surgery, dental, imaging) are described in the website summary or the latest reviews available to us.
• •Emergency/out-of-hours arrangements are not described; one reviewer raises concerns specifically about urgent-case triage and appointment timing.

People

• •Unspecified staff team (reception/clinical): Several reviewers describe staff as friendly and helpful; examples include putting an owner and their dog at ease during a visit and being easy to deal with when arranging appointments.
• •“New vet” (unnamed): One reviewer says the vet was friendly, caring, and “genuinely interested” in their dog, but notes the vet isn’t full time.

Reviews

Google rating: 4.7 stars from 120 reviews. - Multiple reviewers describe friendly, kind interactions and a calm atmosphere that helped put pets at ease.

• •Practical access: one reviewer says it’s “really easy” to get in touch and sort out appointments.
• •A major negative outlier alleges inadequate urgency recognition/triage for a critically unwell cat, with appointment times offered that the owner felt were far too late for the symptoms described.