Castleford Vets4Pets

- Positive comments include a warm experience with nurse Catherine, friendly reception on one visit, and a thoughtful get-well card sent to a pet after treatment. - The strongest negative theme is reception experience, with several reviewers describing rude or unhelpful interactions in person or on the phone, and one complaint about a lack of quiet and sensitivity during a euthanasia visit. - Communication and clinical confidence also come up more than once, including concerns about diagnosis accuracy, explanations around a repeat operation, and whether enough examination or follow-up was carried out.

Castleford Vets4Pets is a Vets4Pets practice in Castleford offering a broad range of first-opinion care, including surgery, diagnostics, nurse clinics, travel documentation and WhatsApp requests for appointments and repeat prescriptions. Facilities listed include separate dog and cat wards and waiting areas, an isolation unit, and in-house testing and imaging. Out-of-hours emergency care is handled by an external emergency-vet hospital. Recent feedback is mixed, with praise for some team members but recurring concerns about reception experience, communication, costs and appointment access.

Services

•Surgery and procedures: anaesthesia, cruciate surgery, orthopaedics, soft tissue surgery, ear surgery and dentistry.
•Diagnostics and monitoring: in-house laboratory testing including biochemistry, haematology and electrolytes, plus ultrasound, digital X-ray, ECG and blood pressure monitoring.
•Hospital and patient facilities: isolation unit, separate dog and cat wards, and separate waiting areas for dogs and cats.
•Routine and preventive care: microchipping, medications and prescriptions, nurse clinics, weight clinics and nutritional advice.
•Travel and paperwork: pet passports / animal health certificates.
•Training and access: listed as a Veterinary Nurse Training facility, with WhatsApp messaging for appointment requests, flea and worm products, and repeat prescriptions.
•Examples mentioned by clients: recent reviews refer to consultations for unwell pets, post-operative follow-up after sterilisation, and end-of-life visits.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Review comments on cost are mixed, with one recent reviewer describing the practice as too expensive.

People

Recent reviews specifically praise nurse Catherine for being patient and kind, while other feedback focuses more generally on reception and front-desk interactions.

Reviews

Google shows a 4.3/5 rating from 459 reviews.

•Positive comments include a warm experience with nurse Catherine, friendly reception on one visit, and a thoughtful get-well card sent to a pet after treatment.
•The strongest negative theme is reception experience, with several reviewers describing rude or unhelpful interactions in person or on the phone, and one complaint about a lack of quiet and sensitivity during a euthanasia visit.
•Communication and clinical confidence also come up more than once, including concerns about diagnosis accuracy, explanations around a repeat operation, and whether enough examination or follow-up was carried out.
•Access and policies are another source of frustration, with complaints about appointment delays or cancellations, confusion over late opening times, and one report of treatment being refused until microchip ownership details were updated.

Reviews for Castleford Vets4Pets

Note: Showing the 10 most recent Google reviews out of 459 we track in total. Recent reviews may not be representative of overall sentiment.

Ale Ales

2 months ago

Today been with my Jack russell (drama queen) :D in Vets for pets, Castleford. The best experience from nurse, Catherine, so patience and kind. And reception same! Will come back soon here. Thank you team!

Jayne Louise

The receptionist is unaware of why someone is back in the waiting room despite having had the consultation and being the only person there. Shouting across the clinic are you waiting to pay as I didn’t know you were waiting to pay. I was the only person in the practice and I’m sure as other vets do they sends notes thru to reception so they can charge you accordingly. Surely this is part of your client care to know why they are sat there. So in that case instead of leaving me sat there why not ask me straight away! Not only that when my little dog was put to sleep a little while ago now the same receptionist was on shift it was very loud in the reception area clearly not taking into account someone was saying goodbye to their beloved pet it’s very echoey in their so I have recently suggested leaving battery operated candles which I was told they do have them but only bring them out when they know that’s what’s happening so why not keep them out all the time would make more sense with a little sign when the candles are lit stating someone is saying goodbye and to be respectful of that and keep noise to a minimum. The same receptionist is also very rude and unhelpful when speaking on the phone. Sorry vets 4 pets I think this practice is disappointing. Customers should feel valued.

Claire Whiteley

I would never take your pet to this vets i took my old cat to them and paid for constation and he or she didn't check my cat out properly as they missed she had 2 bad teeth and sore gums and told me she had a stroke or cancer which was gonna cost me £150 fir blood tests shes didn't need i took her to pdsa and they checked her over and all she needed was a injection and some solutions to help her gets some food and liquid in her and they sent her away knowing how poorly she was but thanks the pdsa they av gave me what she needed and she's getting back to her normal self already so I will be procucuting as iv been given the laws that all vets av and one is to never send a sick animal home they av a duty of care to the animal so please don't go there all they want is your money not the animals well fare pdsa are sorting all complaints out for me as they got it all up on their computers what was found which wasn't the truth and not treating a sick animal that could of died

Ingrida 06

Thank you for your great service vets4pets and thanks for sending Teo his get well soon card !

Amy

Andrzej S

3 months ago

Veterinarians with passion, although often too expensive and sometimes with inaccurate diagnoses

Lindsey Taylor

5 months ago

The dark haired receptionist is absolutely appalling, Ill mannered, rude. I've recently rescued a dog and her condition was bad so I took her to vets 4 pets Castleford, which they read her micro chip. I was then told that they couldn't treat her until it was changed into my name. I told the receptionist that all my other 4 dogs chip wasn't in my name so she said that they couldn't treat those either. The next day I received 4 different emails telling me to change my dogs chips. I've had my dogs for years and been to several vets in that time but I have never been treated like a bad owner, surely the dogs welfare comes before a chip? Im absolutely disgusted with this woman.

Georgia Dean

6 months ago

I was previously with a different vets for pets and moved to this one. The service here was shocking in comparison. I had to wait weeks and weeks for an appointment for it then to get cancelled a week before. I was also told there was no appointments till December and then they miraculously found me one in November. They also state that they are open till 7pm on their website but that isn’t the case, you can’t see a vet after 6pm which is useless for people who work full time. I wouldn’t recommend them to anyone.

Deina Dockiene

I would like to share my recent experience at your clinic. Unfortunately, the staff members working today were not very pleasant or understanding. When I arrived with my cat after her second surgery, I was not accepted because I did not have a carrier, even though on several previous occasions the clinic kindly provided one. After returning a second time, we were finally admitted. Following my cat’s sterilization, she had to undergo another operation 10 days later. The exact reason for this was not clearly explained. I paid the full amount for both procedures, although it is possible that the complication was not our fault, as no infection was found. Pain medication was offered, but I declined since my cat did not show any sensitivity when the operated area was touched. Overall, I was disappointed by the lack of professionalism and politeness during my visit. Additionally, it gave me the impression that the clinic’s focus was more on offering as many paid services and procedures as possible, rather than ensuring clear communication and client care. I hope this feedback helps improve transparency, communication, and the overall quality of service in the future.