Castleford Vets4Pets – Vets in Castleford
Clinic Overview
- Positive comments highlight friendly, professional staff, kind handling of pets, and respectful support during euthanasia visits. Catherine and Beth are both singled out for compassionate care and clear communication. - Several reviews praise the practice’s warmth and follow-up, including one mention of a get-well card being sent after treatment.
Services
- •Surgery and procedures: anaesthesia, cruciate surgery, orthopaedics, soft tissue surgery, ear surgery, dentistry, and post-operative follow-up. Reviews also mention sterilisation-related care and repeat surgery after a complication.
- •Diagnostics and monitoring: in-house laboratory testing including biochemistry, haematology, and electrolytes, plus ultrasound, digital X-ray, ECG, and blood pressure monitoring.
- •Hospital and patient facilities: separate dog and cat wards, separate waiting areas for dogs and cats, and an isolation unit.
- •Routine and preventive care: microchipping, medications and repeat prescriptions, nurse clinics, weight clinics, and nutritional advice.
- •Travel and paperwork: pet passports and animal health certificates.
- •Access and extra support: WhatsApp messaging for appointment requests, flea and worm products, and repeat prescriptions; the practice is also listed as a Veterinary Nurse Training facility.
- •Examples clients mention: consultations for unwell pets, end-of-life visits, and thoughtful follow-up such as a get-well card after treatment.
Pricing
Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Review comments on cost are mixed: some clients focus on care and service, while others describe the practice as expensive.
People
Nurse Catherine is praised for being patient and kind, and Beth is mentioned positively for answering questions clearly and being kind with a cat. Reviews also include broader praise for friendly and professional staff, although some feedback is critical of front-desk interactions.
Reviews
Google shows a 4.3/5 rating from 475 reviews.
- •Positive comments highlight friendly, professional staff, kind handling of pets, and respectful support during euthanasia visits. Catherine and Beth are both singled out for compassionate care and clear communication.
- •Several reviews praise the practice’s warmth and follow-up, including one mention of a get-well card being sent after treatment.
- •The main negative theme is reception experience, with complaints about rude or unhelpful phone and front-desk interactions, and one reviewer feeling the reception area was not handled sensitively during a pet’s final visit.
- •Other recurring concerns include communication and clinical confidence, costs, and access, including complaints about delayed or cancelled appointments, confusion around evening availability, and frustration over treatment linked to microchip ownership details.
