Specialist Vets in Castleford

## Summary Chantry Vets is a multi-branch practice supported by two veterinary hospitals, including a newer 9,000 sq ft hospital described as having modern facilities and providing 24-hour care. It also states **Gold Cat Friendly Clinic Status**, and it’s listed as a **veterinary nurse training facility**. Recent reviews are mixed: some owners describe a **clean environment** and a **friendly reception**, and one reviewer says their dog is “always well looked after.” In contrast, another review describes taking in a **lost, scruffy dog** and feeling the practice **refused to help**, which they interpreted as a lack of duty of care. ## Services - **24-hour care** (stated for the newer veterinary hospital) - **Emergency veterinary services** (listed in the clinic data) - **Cat-friendly provision:** **Gold Cat Friendly Clinic Status** (stated on the website) - **Veterinary nurse training facility** (listed in the clinic data) ## People - **Reception team:** one reviewer specifically mentions being “made welcome by the lovely receptionist,” alongside comments about a friendly atmosphere. ## Reviews **Google rating: 4.1 stars from 177 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Positive mentions of a **clean environment** and **friendly, welcoming reception**. - Some owners report their pets being **consistently well looked after**. - A clear negative account describes the practice **not assisting with a found lost dog**, which the reviewer found unacceptable.

## Summary Castleford Vets4Pets is part of the Vets4Pets group and is described on its website as a locally owned practice. It appears set up for both routine care and more involved work, with on-site diagnostics (in-house lab testing, digital X‑ray, ultrasound, ECG, blood pressure monitoring) and surgery listed including cruciate/orthopaedic, soft-tissue, dental and ear procedures. The clinic also highlights separate cat and dog waiting areas and separate wards/isolation units, plus nurse-led clinics (including weight clinics) and nutritional advice. In the latest reviews available to us, experiences are mixed: one reviewer describes “veterinarians with passion” but raises concerns about cost and “sometimes… inaccurate diagnoses,” while other reviews focus on front-desk interactions, communication around treatment decisions, and access to appointments. ## Services Services and facilities stated on the clinic website include: - **Surgery & procedures:** anaesthesia, cruciate surgery, orthopaedics, soft tissue surgery, ear surgery, dentistry. - **Diagnostics & monitoring (in-practice):** in-house laboratory testing (biochemistry, haematology, electrolytes), ultrasound, digital X‑ray, ECG, blood pressure monitoring. - **Hospitalisation & infection control:** isolation unit; separated dog and cat wards; separate cat and dog waiting areas. - **Preventive/routine care:** microchipping, medication, prescriptions, nurse clinic, weight clinic, nutritional advice. - **Travel documentation:** pet passport / animal health certificate. - **Out-of-hours:** the website states out-of-hours emergency care is provided by an external emergency-vet hospital. - **Other:** the practice is listed as a **Veterinary Nurse Training facility**. - **Communication/access (website-stated):** WhatsApp messaging is offered for requesting appointments, flea & worm treatments/products, and repeat prescriptions. ## People No clinicians are named in the information provided. Reviewers do, however, comment on staff interactions: - One reviewer describes the **veterinarians** as having “passion,” but also reports concerns about **cost** and **diagnosis accuracy**. - Multiple reviews focus on **front-desk/reception experience**, including one report of being refused treatment until microchip ownership details were updated, and another describing staff as “not very pleasant or understanding.” - Communication issues are mentioned around a cat’s **second operation after sterilisation**, where the reason for the repeat surgery was said not to be clearly explained. ## Reviews **Google rating:** 4.3 stars from 455 reviews. **The themes below are drawn from the latest written reviews available to us.** - **Cost and clinical confidence:** one reviewer says the vets have “passion” but describes the practice as “too expensive” and mentions “sometimes… inaccurate diagnoses.” - **Reception/policies affecting care:** one reviewer reports being told a rescued dog could not be treated until microchip details were changed into the new owner’s name; another describes being turned away without a cat carrier (after previously being provided one), then accepted on a second visit. - **Communication around procedures:** one reviewer describes a cat needing a second surgery shortly after sterilisation and felt the reason wasn’t clearly explained, alongside concern that paid procedures were being pushed. - **Appointment access/availability:** one reviewer reports long waits, a cancellation shortly before an appointment, and confusion about what appointment times were actually available compared with what was advertised.