West Mount Vets West Vale

West Mount Vets West Vale is a small-animal practice that offers routine care alongside surgery and in-house diagnostics (lab work plus imaging such as X‑rays and ultrasound). The practice is part of the West Mount Vets network (out-of-hours support is routed to West Mount Vets Halifax, which offers free telephone advice and emergency consultations if needed).

From the latest reviews available, owners most often describe

• •urgent/emergency appointments where the vet explained a clear plan and an alternative plan, including costs
• •calm, gentle handling of older dogs during examinations
• •a mixed experience with reception and pricing: some praise helpful phone support, while others report rudeness and one complaint about euthanasia being charged at “double” what other practices quoted.

Services

Services and capabilities stated on the clinic website include

• •Consultations (vet and nurse appointments; by appointment)
• •Emergency support during normal opening hours; out-of-hours support via West Mount Vets Halifax (free telephone advice and emergency consultations if a pet needs to be seen)
• •Surgery, including neutering
• •Dentistry (on-site dental procedures)
• •Diagnostics: in-house lab, diagnostic tests & imaging, X‑rays, ultrasound
• •Vaccinations, microchipping, parasite control
• •Nurse clinics, blood pressure checks, six-month health checks
• •Grooming & nail clipping, anal sac expression
• •Home visits

Species listed as treated include dogs, cats, rabbits, small mammals (e.g., hamsters, guinea pigs, gerbils, ferrets) and birds (cage birds and wild birds).

Other stated details

• •RCVS General Practice accreditation
• •Veterinary Nurse Training facility

People

Named in reviews (roles not stated in the review): Amy Smith, Rebecca Harrison, Nikki Dobson, Martina — mentioned together in the context of an emergency appointment where the owner felt the team showed strong empathy.

Other staff impressions from reviews

• •Reception: described as “fast, efficient and very understanding” in one urgent visit; another reviewer reports the receptionist being “extremely rude” with comments made under her breath.
• •Vet (unnamed): described in one review as reassuring, sympathetic, and careful with an elderly dog, and as explaining both a plan and an alternative plan while being clear about costs.

Reviews

Google rating: 4.6 stars from 168 reviews. “”

• •Emergency/urgent care experiences are frequently described as reassuring, with empathy from the whole team; one owner highlighted that their elderly dog “was not distressed at all” during the exam.
• •Communication is a repeated positive: one reviewer noted the vet set out a plan and an alternative plan and explained costs clearly.
• •Reception experience appears inconsistent: some praise helpful phone handling, while another review describes rudeness.
• •Pricing is a point of conflict: one reviewer complained that euthanasia costs were “double” what other practices quoted and felt their complaint wasn’t addressed to their satisfaction.