Calder Vets Ltd

Absolutely lovely staff from reception to the vet to both me and my dog

Avoid at all costs! Poor clinical assessment from the vet, double charges with follow-up reminders despite the balance being settled, and incompetent and rude staff who take their clients for fools.

The whole team at Mirfield Calder vets are always efficient very kind and compassionate , our vet has been really supportive with all aspects of care for our little dog .

I would like to express my sincere appreciation to the team at Merrfield Calder Vets, especially Dr Helen and Kayleigh. I initially had a very frustrating experience regarding my pet plan and felt that my concerns were not being properly listened to or understood. However, I believe it is important to recognise the people who genuinely make a difference. Dr Helen was professional, knowledgeable, compassionate, and clearly very experienced. She took the time to listen, explain things clearly, and made me feel confident that my dog, Brody, was receiving excellent care. Her expertise and dedication to animal welfare are truly outstanding. I would especially like to thank Kayleigh. She was the person who finally listened to my concerns regarding the pet plan when I felt that others were not hearing me. Rather than dismissing the issue, she took the time to understand the situation, showed genuine empathy, and worked hard to find a solution. Thanks to Kayleigh’s efforts, the pet plan issue was successfully resolved. Her kindness, professionalism, patience, and willingness to help completely changed my experience. She went above and beyond, and I am extremely grateful for everything she did. It is easy to leave feedback when things go wrong, but it is equally important to recognise exceptional people when they make things right. Dr Helen and Kayleigh are a real credit to Merrfield Calder Vets, and I would like to thank them both for their dedication, professionalism, and outstanding care and support. Thank you from both me and Brody. 🌱🤍

Today I have received an Email: Calder Vets, Dewsbury have requested £22.00. Description: Anal glands by the vet on 22 Jan at Mirfield Appoitment was 5 days ago (no receipt was given), I have paid alredy £95 at the time of appoitment, and this was sent out of nowhere, I have paid this as I'm sick of fighting for every penny and apparently law is on their side... I'm not planning to go back there and I strongly advise to do the same if that's the way they are making their money

Very good service. But only open in week days.

Very good service. But only open in week days.

I had an extremely upsetting experience at this practice and will never return. During my cat’s appointment, he was wheezing and struggling. At the same time, I received an urgent call from my mother regarding a family emergency, which I briefly answered and immediately apologised for. Despite this, the vet became impatient and dismissive, telling me my cat was “being difficult” and even banging the scales down on his paw during weighing, which I found distressing and unacceptable. When I raised concerns about my cat’s breathing, I was told to “make a video” as if I were lying about his condition. Instead of listening to me as a worried pet owner, I was made to feel belittled and unsupported by the receptionist. Afterwards, I asked to speak with the vet again but was told she was in surgery. However, I then saw her outside the theatre shortly after, which left me feeling I had not been told the truth. This lack of honesty and compassion is completely unacceptable. The RCVS Code of Professional Conduct requires vets to prioritise animal welfare, treat clients with courtesy and respect, and communicate openly and honestly. None of these standards were met in my experience. Instead of empathy and reassurance during a stressful situation, I encountered rudeness, dishonesty, and a complete lack of emotional intelligence. As a responsible pet owner, I expect my concerns to be heard and my cat’s wellbeing to be treated as the top priority. Sadly, this practice failed on every level. I strongly advise other pet owners to think carefully before bringing their pets here and leaving them here unattended.

Seriously need to rethink your secretary. Less head teacher. More care. What an awful, plain old conversation. And jumping to conclusions as if im lioking for free advice. Im sorry for calling. Im sorry my dog has glass in his foot. And ill de register my pet. I'll go elsewhere. Nearly killed a relatives dog without the need to anyway. With a wrong diagnosis. You know. I was concerned about bringing him. Your secretary definitely just sealed the deal. Cheer up. Its the pet owners who are sad not you. Update. I rang animal trust, they were lovely, understanding and didn't just jump straight to tell me what they refuse to do "give advice over the phone" I was asking should I bring him in or not. I wasn't asking for free advice as you so quickly, and rudely presumed. Seriously need extra training. Its about the animals not you. Hes sorted now and no examination fee. DO NOT EVEN CONSIDER. GO TO ANIMAL TRUST at least you're not lining these guys pockets.