Donaldson's Vets Ltd

Recent feedback specifically praises Kathryn for a kitten consultation and Amanda for helping rearrange an appointment between locations quickly and smoothly. An unnamed young female vet is also singled out for compassionate end-of-life care.

Services

•Emergency and urgent care: The practice is listed as providing 24/7 or extended-hours emergency care. Recent reviewers describe being seen quickly for urgent problems, including one pet receiving treatment shortly after the owner phoned and another same-day appointment for a seriously ill cat that was not already registered.
•End-of-life care and euthanasia support: This remains a clear strength in owner feedback, with reviews describing calm, compassionate appointments, clear explanation of options, no pressure to rush decisions, and time to say goodbye. One owner also mentioned receiving a condolence card afterwards.
•General consultations: Reviews mention routine appointments including a kitten health check, with owners describing the consultation as thorough and reassuring.
•Veterinary nurse training: The clinic is listed as a veterinary nurse training facility.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services.

People

•Veterinary Surgeons: Kathryn Lynch, Amy Ball, Kate Boniface, Jessica Hagain
•Senior Veterinary Nurses: George Turnbull, Jess Talbot
•Veterinary Nurses: Leah Turner, Lisa Carter
•Auxiliary Nurse: Greg Fatherley
•Receptionists: Heather Allen, Amanda Lees

Reviews

Donaldson's Vets Ltd has a 4.6-star Google rating from 174 reviews.

•Kind, efficient care is a recurring theme, with owners describing prompt help for urgent problems and a friendly welcome from the team.
•Compassionate end-of-life support stands out strongly, with reviews praising clear explanations, a gentle approach, and time and privacy during difficult appointments.
•Professional, personal service is mentioned repeatedly, including helpful front-desk communication and smooth handling of appointment changes between locations.
•Some inconsistency is noted: one reviewer felt the standard of care could depend on which vet they saw, describing experiences as mixed rather than uniformly excellent.

Reviews for Donaldson's Vets Ltd

Note: Showing the 10 most recent Google reviews out of 174 we track in total. Recent reviews may not be representative of overall sentiment.

Natalie Daker

1 month ago

Very efficient, and lovely staff

reuben farnell

4 months ago

20 minutes after I phoned, My Mate Martin was getting care I coulnt give him. Antibiotics, painkiilers given and most importantantly his issue has been dealt with. If only i could get the same care when i need it.

Nicola Werritt

6 months ago

Donaldson's Vets in Sowerby Bridge were professional, personal & extremely kind from the second they answered my call. My cat wasn't registered with them however this didn't seem to matter & instead reassured me they were able to help. I rang them after my 15 yr old cat suddenly became seriously ill & was desperate for help as she was obviously in a lot of pain and I couldn't bear to see her suffering. They managed to fit me in for an appointment that very same afternoon. On arrival i was so upset & they led me to a room to wait for the vet which i really appreciated. The vet & the rest of the staff were kind, compassionate and sympathetic throughout the whole process. A few days later i received a condolences card (photos attached) from them in memory of Tilly which was so thoughtful. The service I received was personal & heartfelt & i highly recommend using Donaldson's Vets, even over the bigger, local franchises.

Carla Wilkinson

6 months ago

A R

6 months ago

The first time i’ve visited Donaldson vets and i’m very impressed. From the cheerful customer service and such a lovely veterinarian Kathryn who did such a great job checking my kitten . Now hopefully she will be on the road to recovery. UPDATE We had to swap vet locations as one was close than the other . I left a message on the pets app the night before quite late and didn’t anticipate a message back so soon. Amanda rang we early to advise that my Ap would be at my chosen practice. As easy as that . Thank you again

Jonathan Lang

8 months ago

Sometimes great, sometimes not. Really depends on which vet you get to see, some are clueless, some are excellent.

Amna Rafiq

9 months ago

Mary Smith

9 months ago

Today was such a sad day saying goodbye to our cat , but the pure care ,compassion and respect for us I find hard to put into words. The young lady vet was simply wonderful . Every option explained and discussed with absolutely no pressure to make a rushed decision. The time and love given for us and our cat as well as time given to us to say goodbye left us feeling so grateful for Donaldsons Vetinary service.I can’t recommend them highly enough such lovely caring staff . Thank you .🙏

katie nettleton

10 months ago

Amazing and professional Great service and amazing team ❤️

Claire Kelsey

1 year ago